Frequently Asked Questions

Get answers to common questions about credit repair, our services, and the path to homeownership in Michigan.

General Questions

How long does credit repair take?

Most clients see initial results within 30-60 days, with significant improvements typically occurring within 3-6 months. The timeline depends on the complexity of your credit issues and how quickly you complete the Home-Ready Journey steps.

Is credit repair legal in Michigan?

Yes, credit repair is completely legal in Michigan. No state license is required for credit repair companies in Michigan, and we operate in full compliance with federal CROA regulations.

What makes MyMutual different from other credit repair companies?

Our gamified Home-Ready Journey makes credit repair engaging and achievable. We focus specifically on helping Michigan residents reach FICO 640 for homeownership, and we provide seamless transition to Townful.com for your home buying journey.

Do you guarantee results?

While we cannot guarantee specific outcomes due to federal regulations, we have a 92% success rate in helping clients improve their credit scores. We offer a satisfaction guarantee and work diligently on your behalf.

Can I do credit repair myself?

Yes, you have the right to dispute items yourself. However, our expertise, proven strategies, and systematic approach often achieve better results faster than DIY efforts. We also provide ongoing support and education.

Services & Process

What services are included in your packages?

Our services include comprehensive credit report analysis, professional dispute letters, creditor negotiations, credit coaching, progress tracking, and our gamified dashboard. Specific inclusions vary by package.

How do you dispute items on my credit report?

We analyze your credit reports, identify disputable items, craft professional dispute letters, and submit them to credit bureaus and creditors. We follow up aggressively and escalate when necessary.

Will you work with all three credit bureaus?

Yes, we work with Experian, Equifax, and TransUnion. We pull reports from all three bureaus and dispute items with whichever bureau is reporting the inaccurate information.

What types of items can you dispute?

We can dispute any inaccurate, incomplete, or unverifiable information including late payments, collections, charge-offs, bankruptcies, foreclosures, and identity errors.

Do you provide credit monitoring?

Yes, we provide ongoing monitoring and will alert you to changes in your credit reports. We also track your progress through our gamified dashboard.

Pricing & Payment

How much does credit repair cost?

We offer flexible pricing: Free (DIY guidance), Guided ($79/month), and Victory-Fee (pay per successful deletion). No upfront fees are charged until journey steps are completed, in compliance with CROA.

Are there any upfront fees?

No, federal law (CROA) prohibits upfront fees for credit repair services. We only charge after completing work on your behalf, and you have a 3-day right to cancel.

What payment methods do you accept?

We accept all major credit cards, bank transfers, and ACH payments. Payment is processed securely through our encrypted payment system.

Can I cancel my service anytime?

Yes, you can cancel anytime with no penalty. You also have a 3-day right to cancel after signing up, as required by federal law.

Do you offer refunds?

We offer a satisfaction guarantee. If you're not satisfied with our service, we'll work to make it right or provide a refund for unused services.

2025 Credit Changes

What credit changes happened in 2025?

Key 2025 changes include: medical debt under $500 no longer reported (started 2023), average FICO score reached 715, and consumer debt hit $17.5 trillion. FHA still requires 580 minimum FICO.

How do the new medical debt rules affect me?

Medical collections under $500 are no longer reported on credit reports. This change, implemented in 2023, has helped many consumers see automatic score improvements.

What are current FHA loan requirements?

FHA loans require a minimum 580 FICO score with 3.5% down payment. Scores 500-579 require 10% down. Our goal is to get you to 640+ for better rates and options.

How has the average credit score changed?

According to Experian, the average FICO score reached 715 in 2024, continuing an upward trend. This makes it more important than ever to improve your score to remain competitive.

What new credit building options are available?

New options include rent reporting services, utility payment reporting, and improved secured card offerings. We help you leverage these tools as part of your credit building strategy.